RocketPot Privacy Policy

At RocketPot, we are fully committed to protecting the personal information of every user who visits or registers on our platform. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access our services at rocketpot.io. Our goal is to be transparent about our data practices and to ensure that your experience at RocketPot remains secure and trustworthy. By using our platform, you agree to the terms set out in this document. If you have any questions, you are welcome to contact us at support@rocketpot.io.

1. Who We Are

RocketPot is operated by Danneskjold Ventures B.V., a company licensed and regulated under Curaçao license 1668/JAZ. We have been providing online gaming services since 2018, and we operate our RocketPot crypto casino platform for players across international markets. Our registered address and full company details are available upon request. We act as the data controller for all personal information collected through our website and services.

2. Information We Collect

When you register or interact with our RocketPot platform, we may collect the following categories of information about you:

Registration data – your username, email address, date of birth, and account credentials
Identity verification data – documents required to verify your identity in accordance with our KYC obligations
Transaction data – details related to your cryptocurrency deposits and withdrawals, including wallet addresses for coins such as BTC, ETH, LTC, USDT, XRP, DOGE, and others
Gaming activity – your gameplay history, session data, wagering records, and bonus interactions
Device and technical data – IP address, browser type, device identifiers, and operating system information
Communication data – messages sent via live chat or email to our support team
Cookies and tracking data – information collected through cookies and similar technologies when you browse our site

3. How We Use Your Information

Here at RocketPot Casino, we use the data we collect for the following purposes:

To create and manage your account and verify your identity
To process your cryptocurrency transactions, including deposits and withdrawals to your personal wallet
To provide access to our full library of 3,000+ games, including slots, live casino titles, crash games, and originals
To administer bonuses such as our welcome bonus, cashback rewards, free spins, and loyalty program benefits
To detect and prevent fraud, money laundering, and other unlawful activity
To comply with our legal and regulatory obligations under our Curaçao license
To improve our platform, personalise your experience, and optimise our services
To communicate with you about promotions, updates, and account-related matters

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity – processing is required to fulfil our agreement with you as a registered player
Legal obligation – we are required to process certain data to comply with anti-money laundering (AML) laws and gambling regulations
Legitimate interests – we process data to maintain the security and integrity of our platform, prevent fraud, and improve our services
Consent – where you have given us explicit permission to use your data for specific purposes, such as marketing communications

5. Cookies and Tracking Technologies

Our RocketPot website uses cookies and similar tracking technologies to enhance your browsing experience and to understand how users interact with our platform. We use strictly necessary cookies to ensure the site functions properly, as well as analytical and performance cookies to help us improve our services. You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

6. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

Service providers – trusted third-party partners who assist us with KYC verification, fraud prevention, analytics, and customer support
Game providers – partners such as Pragmatic Play, Evolution, Nolimit City, Play'n GO, and others who supply the games available on our platform
Regulatory authorities – we may disclose data to licensing bodies, law enforcement, or other authorities where required by law
Business transfers – in the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. After this period, we securely delete or anonymise your data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

Right of access – you may request a copy of the personal data we hold about you
Right to rectification – you may ask us to correct inaccurate or incomplete data
Right to erasure – in certain circumstances, you may request that we delete your personal data
Right to restriction – you may ask us to limit how we process your data
Right to data portability – you may request your data in a structured, machine-readable format
Right to object – you may object to processing based on our legitimate interests
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team at support@rocketpot.io. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Security of Your Data

We take the security of your personal information seriously at RocketPot. We implement industry-standard technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. All transactions on our RocketPot crypto casino platform are processed using encryption protocols, and access to sensitive data is strictly limited to authorised personnel only. However, no method of data transmission over the internet is entirely risk-free, and we encourage you to keep your login credentials secure.

10. Restricted Countries

Our services are not available to residents of certain jurisdictions, including but not limited to the United States, United Kingdom, Australia, Germany, France, Spain, and several other countries listed in our Terms and Conditions. We do not knowingly collect personal data from individuals in these restricted regions. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

11. Minors

Our platform is strictly intended for adults aged 18 and over, or the legal gambling age in your jurisdiction. We do not knowingly collect personal data from minors. If you believe a minor has registered on our platform, please contact us immediately at support@rocketpot.io and we will take appropriate action, including closing the account and deleting the associated data.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify you via email or through a notice on our website. Your continued use of the RocketPot platform following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. You can contact us via live chat available 24/7 on our website, or by sending an email to support@rocketpot.io. We are here to help and committed to addressing your privacy concerns promptly and transparently.

Content updated: July 23, 2026